Refund Policy

Refund Policy
Effective Date: 27 feb 2025

At ScoobPaws, we strive to provide high-quality pet toys and furniture that you and your furry friends will love. If you are not completely satisfied with your purchase, we’re here to help!

Returns & Refunds

• You may request a return within [3] days of receiving your order. Items must be unused, in their original packaging, and in the same condition as received.

• To initiate a return, contact us at [scoobpaws9@gmail.com] with your order number and reason for return.

• Once your return is approved, we will provide you with a return shipping address. Customers are responsible for return shipping costs unless the item is defective or incorrect.

• Upon receiving and inspecting the returned item, we will process your refund within [15] business days. Refunds will be issued to the original payment method.

• Certain items such as personalized products, perishable goods, and clearance items are non-refundable.

Exchanges

• If you received a defective or incorrect item, we will replace it at no extra cost. Please contact us within [7] days of receiving your order with photos of the item.

Damaged or Lost Items

• If your package arrives damaged, please contact us immediately with photos of the packaging and product. We will arrange a replacement or refund as necessary.

• We are not responsible for lost or stolen packages once marked as delivered. Please ensure your shipping address is correct before placing an order.

For any refund or return inquiries, contact us at [scoobpaws9@gmail.com].